Post by ivykhan885 on Mar 10, 2024 4:38:36 GMT
The Covid-19 pandemic has affected and disrupted all sectors, sometimes forced to reinvent themselves to avoid being crushed by the crisis. Travel has been among those most put to the test, there is no doubt. In the various phases of the emergency, sometimes he emerged defeated, other times victorious. To this day, travel is no longer the same , for sure. Travellers' preferences are changing , new target profiles are emerging, interests that were previously of little relevance in the choices of each of us are gaining ground. The survey on changing travel Saber fits into this context with the publication of a global study on the travel industry: “Mapping Travel's New Normal” . Interviewees – more than 500 airline and travel agency decision makers – come from 20 countries across EMEA, APAC and the Americas, and their words were paired with those of industry leaders. The issues addressed were the impact of the pandemic on their businesses and their customers.
as well as the implications for the future of travel . Key findings center on the different priorities of airlines and agencies as both sectors prepare to address potential recovery opportunities and create new growth opportunities. Other interesting data concerns the differences in technological investment priorities by regions of the world. Revenge travel and bleisure Among the most important results emerges the hope that travel will return to pre-pandemic levels as soon as possible, even if the forecasts are not very short term. In particular, more than a third of airlines and agencies declared that this threshold will be reached by the end of 2024; another third said it could happen in 2025 or later. Another relevant trend is revenge travel , documented aAustralia Telegram Number Data few weeks ago by a report by American Express Travel . “Revenge travel,” aiming to make up for time lost in the two years of Covid, is a significant phenomenon: 68% of respondents expect higher consumer spending on future travel plans. In the words of those surveyed, the combination of business and leisure emerges as increasingly widespread: the bleisure sector will see important numbers.
the post recovery. Tech investments and growth opportunities The Saber study outlines a strong interest on the part of travel suppliers towards technological innovation. More than half of agencies are spending more time researching new tools, services and technologies; especially in APAC (71%), where digital is increasingly integrated into the customer journey. Going into detail, 92% of travel agencies seek the support of technological partners capable of creating the most seamless experience possible in terms of shopping, booking and fulfillment, preferably with trip customization options. Finally, 96% of airlines surveyed expect to be able to offer growth opportunities and improved customer service in the near future. New challenges for travel Darren Rickey, Senior Vice President, Airline Global Sales and Accounts at Saber comments on the study: “One thing that struck us as we were conducting the research was the unprecedented pace of change in recent months. This obviously represents a huge opportunity, but it also puts a strain on travel companies who must adapt their plans, processes and operations to deal with these potential changes.” The key trends identified also include the relevance of package travel to reduce the complexity of travel, the importance.
as well as the implications for the future of travel . Key findings center on the different priorities of airlines and agencies as both sectors prepare to address potential recovery opportunities and create new growth opportunities. Other interesting data concerns the differences in technological investment priorities by regions of the world. Revenge travel and bleisure Among the most important results emerges the hope that travel will return to pre-pandemic levels as soon as possible, even if the forecasts are not very short term. In particular, more than a third of airlines and agencies declared that this threshold will be reached by the end of 2024; another third said it could happen in 2025 or later. Another relevant trend is revenge travel , documented aAustralia Telegram Number Data few weeks ago by a report by American Express Travel . “Revenge travel,” aiming to make up for time lost in the two years of Covid, is a significant phenomenon: 68% of respondents expect higher consumer spending on future travel plans. In the words of those surveyed, the combination of business and leisure emerges as increasingly widespread: the bleisure sector will see important numbers.
the post recovery. Tech investments and growth opportunities The Saber study outlines a strong interest on the part of travel suppliers towards technological innovation. More than half of agencies are spending more time researching new tools, services and technologies; especially in APAC (71%), where digital is increasingly integrated into the customer journey. Going into detail, 92% of travel agencies seek the support of technological partners capable of creating the most seamless experience possible in terms of shopping, booking and fulfillment, preferably with trip customization options. Finally, 96% of airlines surveyed expect to be able to offer growth opportunities and improved customer service in the near future. New challenges for travel Darren Rickey, Senior Vice President, Airline Global Sales and Accounts at Saber comments on the study: “One thing that struck us as we were conducting the research was the unprecedented pace of change in recent months. This obviously represents a huge opportunity, but it also puts a strain on travel companies who must adapt their plans, processes and operations to deal with these potential changes.” The key trends identified also include the relevance of package travel to reduce the complexity of travel, the importance.